76% of problems are notified by the users.
IA-Helpdesk proposes that you no longer intervene in “Fireman” mode, but anticipate the resolution of the problems before they occur.
Acting in the same way as a black box, IA-Helpdesk provides for retracing and documenting each action or error occurring on the workstations. It also provides the technical context of the user session (CPU, memory, hard disk, abnormal behaviour of procedures and response time problems).
IA-Helpdesk is based on a complete hardware and software inventory of all the workstations under its supervision. It also incorporates the start-up times of the workstations on the one hand and the response time of the applications, both business processes and internal programs on the other hand.
The prevention of degraded situations is based on the definition of real-time alerts. Associated with sensitive indicators, IA-Helpdesk provides levels of filtering and combination in order to eliminate insignificant one-off noises and you characterise genuine amplification situations. It will thereby facilitate the “Prevent rather than cure” approach.
Continuity of service is a major challenge for companies which increasingly depend on their IT systems. The innovative high-performance tools proposed by IA-Helpdesk are aimed at reducing the costs related to the non-availability of business applications.
IA-Helpdesk measures the boot time of each workstation, detailing the start-up time of the kernel, the security and the resources. It distinguishes scheduled start-up situations from those related to a breakdown suffered, as well as their frequency and even their repetitive nature.
IA-Helpdesk provide us analysis of the opening of sessions by identifying the time taken for effective start-up of the security applications, the profile of the users and the personalised desktop.
In the event of a one-off requirement, IA-Helpdesk provides a detailed vision of a workstation over a given period. All information related to the activity on the workstation is accessible – number and times of restarts, session used, applications launched, occupation of resources, application configuration, etc. obviously, the detailed inventories, both hardware and software, are accessible.
IA-Helpdesk collates and keeps updated the complete inventories, both hardware and software, of the workstations under its control. The hardware systems are detailed, with the manufacture references, actual models and versions of firmware. The software installed, including references, modules, versions and configuration files.
IA-Helpdesk collapse important information in order to supply you with a detailed analysis, with a position down to the nearest quarter of an hour.
Due to a PRO-ACTIVE approach and centralisation of information related to your workstations, IA-Helpdesk provides a better appreciation and more appropriate handling of degraded situations. In this sense, it participates in reducing the rate of non-availability of workstations and increasing the quality of intervention by your Support teams.