IA-Performance measures the appropriateness of applications with regard to your service commitments. By synthesizing diverse information in the APDEX global performance indicator, it indicates the actual level of user satisfaction.
Whether it’s web or internal, IA-Performance takes into account all your applications. By type of use, you can define your measuring points and the associated level of commitment to be achieved. IA-Performance collects and aggregates data and makes them available to you. Analyzing all the data in detail related to all the reference periods is at your discretion. You are thus able to detect any ad hoc frustrations or progressive degradations of user satisfaction levels.
IA-Performance is transparent and does not require any “sensor installation” type application modifications. Response time of internal applications is determined at the launch of the executable. For web applications, the beginning and the end of all transactions are specified with the desired fineness. IA-Performance also indicates the total duration of use of each application.
IA-Performance considers the entire architecture of your Information System. Irrespective of local or remote servers, links and network equipment and actual software configuration of workstations, the measured performance is what is actually delivered to users.
The Application Performance inDEX is an indicator that is transparently defined for application measuring, comparing and monitoring. It is international, standardized, reliable, easily understandable and ranges from 0 (all users frustrated) to 1 (all users satisfied). The APDEX incorporates the target value and the authorized tolerance level as well as the distribution of the collected values and differentiates SLAs of each application.
Flexibility and ease of implementation of IA-Performance adapts according to your organization. It is independent from applications, both internal and distributed ones and the configuration does not require any specific skills related to IT development. All performances are measurable, from workstation initialization up to the most specific business features.
Decisions related to changing monitored applications or targeted or acceptable performance levels are at your discretion. Implementation duration of IA-Performance is reduced. Application performance monitoring is simplified and it will still be in line with your actual needs.
IA-Performance, which is based on an internationally recognized standard, enables all stakeholders to share understandable and unambiguous values. The exchanges regarding the level of satisfaction achieved from them are facilitated. APDEX, combined with color codes ranging from blue to black, from classic green to yellow and red, easily translates the reality of the actual situation.
Targeted and acceptable performance levels vary according to your specifications. IA-Performance thus adapts to the reality of agreed SLAs with different types of users. Its flexibility adapts to your contractual or tacit requirements and commitments.