The companies digital transformation place the information system at the heart of the business. The EUEM Solution InterAct allows you to control the operation of the IS for an optimal user experience.
The main challenge for the CIO is to provide employees with the solutions and technical means allowing them to carry out the assignments with optimal performance and safety conditions. To face this challenge, it is essential to be able to be as close as possible to the user experience and to have precise knowledge of the uses, expectations and difficulties encountered by the teams. At a time where the work environment (Digital Workplace), new working methods (Telecommuting) are at the heart of business strategies, the adequacy of the information system and its functioning are key to meet users expectations.
Controlled costs and optimization of assets
In a context where performance cannot be decorrelated from costs, the relevance of efforts and investments is a key indicator of the Information System’s evolution strategy. By having complete visibility and an understanding of the uses of the information system, the CIO can demonstrate his decisions impact. To actively and effectively contribute to the acceleration of business transformation, the IT department should have the relevant information and KPIs to assess the reality of transformations towards new uses. By relying on 360 ° visibility of uses and user experience, the IT department supports and accelerates change.