How to optimize User Support?

Empower yourself to measure end-to-end user experience.

supervision système d'information

How does it work?

Data is based on actual user activity. Interact’s patented technology guarantees a detailed and continuous view of the quality of service provided by the IT equipment to each user.With more than 800 indicators and metrics collected, Interact is a EUEM solution that offers you a comprehensive view of the fleet of terminals, their configuration, the operation of applications and their uses. The indicators are collected once a day but the frequency of collection can be adapted to meet your needs for “real-time” supervision of the operation of applications or services. Some of these metrics can be collected at a higher frequency (every ¼ hour for example).

What are the strengths of Interact?

  • Have a complete knowledge of hardware and software configuration of the workstation.
  • Harness the power algorithms for adapting workstation resources to application needs.
  • Benefit from a data model
    open for optimal integration into your ecosystem.
  • Trigger and manage actions
    prevention or correction under conditions on the workstation.
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Reduce user support costs

Commit yourself to the path of reducing workstation support costs and helpdesk costs, by signing up for a predictive dimension.

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Mastering the heritage

Benefit from the guarantee of having a complete and up-to-date reference system (CMDB)

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Automate certain interventions

Limit stress and emergencies by automating interventions to reduce outages

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Have all the information necessary for the diagnosis

Centralize all diagnostic assistance information (including network information) in a single tool

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Managing IT environments
is a real value for the whole company.

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