User
Support

How to optimize User Support?

Empower yourself to measure end-to-end user experience.

supervision système d'information

How does it work?

Data is based on actual user activity. Interact’s patented technology guarantees a detailed and continuous view of the quality of service provided by the IT equipment to each user.With more than 800 indicators and metrics collected, Interact is a EUEM solution that offers you a comprehensive view of the fleet of terminals, their configuration, the operation of applications and their uses. The indicators are collected once a day but the frequency of collection can be adapted to meet your needs for “real-time” supervision of the operation of applications or services. Some of these metrics can be collected at a higher frequency (every ¼ hour for example).

What are the strengths of Interact?

  • Have a complete knowledge of hardware and software configuration of the workstation.
  • Harness the power algorithms for adapting workstation resources to application needs.
  • Benefit from a data model
    open for optimal integration into your ecosystem.
    .
  • Trigger and manage actions
    prevention or correction under conditions on the workstation.
système d'information support cout

Reduce user support costs

Commit yourself to the path of reducing workstation support costs and helpdesk costs, by signing up for a predictive dimension.

système d'information support maitrise

Mastering the heritage

Benefit from the guarantee of having a complete and up-to-date reference system (CMDB)

système d'information support automatisation

Automate certain interventions

Limit stress and emergencies by automating interventions to reduce outages

système d'information support diagnostic

Have all the information necessary for the diagnosis

Centralize all diagnostic assistance information (including network information) in a single tool

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Managing IT environments
is a real value for the whole company.

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